Verizon Restores Service After Nationwide Outage, Offers Credits to Affected Customers

Verizon has restored wireless voice and data services following a nationwide outage that began around noon Eastern Time on January 14, 2026. The disruption affected customers across the United States, with significant reports from major cities including New York, Washington D.C., Chicago, Houston, Los Angeles, and Atlanta.

During the outage, many users reported their phones displaying "SOS" mode, indicating a loss of cellular connectivity. Verizon acknowledged the issue, stating, "We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly."

The company confirmed that the outage was resolved by 10:15 PM ET. "If customers are still having an issue, we encourage them to restart their devices to reconnect to the network," Verizon advised.

In response to the disruption, Verizon announced plans to provide account credits to affected customers. "We will make this right—for any customer affected, we will provide account credits and share updates soon," the company stated.

The exact cause of the outage has not been disclosed. The Federal Communications Commission (FCC) has announced an investigation into the incident, citing concerns about network reliability and public safety communications infrastructure.

Customers are advised to monitor official Verizon communications for further updates regarding the account credits and any additional information about the outage.