Verizon Offers $20 Credit After Nationwide Service Outage

Verizon has resolved a nationwide service outage that disrupted wireless voice and data services for customers across the United States on January 14, 2026. The outage began around noon Eastern Time and was fully resolved by approximately 10:20 p.m. ET.

During the disruption, many users reported seeing "SOS" or "SOS only" indicators on their devices, signifying a loss of standard cellular connectivity. Major metropolitan areas, including New York City, Houston, Philadelphia, Atlanta, Miami, Charlotte, Dallas, and Ashburn, were notably affected.

In response, Verizon announced it would provide a $20 account credit to impacted customers. The company stated that the credit can be redeemed by logging into the My Verizon app, and customers will receive a text message when the credit is available.

Verizon has not disclosed the specific cause of the outage. The Federal Communications Commission (FCC) has acknowledged the incident and is monitoring the situation.

Customers still experiencing issues are advised to restart their devices to reconnect to the network. Verizon has apologized for the inconvenience caused by the outage and is committed to maintaining reliable service moving forward.