Verizon Restores Service After Nationwide Outage; Offers Account Credits to Affected Customers

Verizon has restored wireless services following a nationwide outage that began around noon Eastern Time on January 14, 2026, affecting thousands of customers across the United States. The disruption impacted voice calls, text messaging, and mobile data services, with users reporting their devices displaying "SOS" mode or no signal.

Major metropolitan areas, including New York City, Washington D.C., Chicago, Los Angeles, and Atlanta, experienced significant service interruptions. In New York, officials warned that the outage could hinder 911 calls, advising residents to use landlines, other carriers, or visit emergency services in person.

Verizon acknowledged the issue, stating, "We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly." The company confirmed that the outage was resolved by 10:15 PM ET on January 14, advising customers still experiencing issues to restart their devices to reconnect to the network.

To compensate for the disruption, Verizon announced plans to issue account credits to affected customers, with details to be shared directly. The company expressed regret, stating, "Today, we let many of our customers down and for that, we are truly sorry. They expect more from us."

The exact cause of the outage remains under investigation, but Verizon indicated there is no evidence of a cyberattack. Other major carriers, including AT&T and T-Mobile, reported their networks were operating normally during the incident.