Économie

25 septembre 2025

Résumé

Amazon accepte un règlement de 2,5 milliards de dollars avec la FTC suite à des allégations de pratiques trompeuses concernant l'inscription et l'annulation de Prime.

Amazon a accepté de verser 2,5 milliards de dollars pour régler les allégations de la Federal Trade Commission (FTC) selon lesquelles la société aurait inscrit des consommateurs à son service d'abonnement Prime sans leur consentement et aurait rendu difficile leur annulation. Le règlement comprend une amende civile d'un milliard de dollars et 1,5 milliard de dollars de remboursements à environ 35 millions de consommateurs concernés.

Le procès intenté par la FTC en juin 2023 accusait Amazon d'utiliser des interfaces utilisateur trompeuses pour amener les consommateurs à s'inscrire à Prime à leur insu et de créer un processus d'annulation complexe afin de les dissuader de mettre fin à leur abonnement.

Le président de la FTC, Andrew N. Ferguson, a déclaré : « Les preuves ont montré qu'Amazon utilisait des pièges d'abonnement sophistiqués conçus pour manipuler les consommateurs afin qu'ils s'inscrivent à Prime, puis rendait extrêmement difficile la résiliation de leur abonnement. »

Dans le cadre du règlement, Amazon est tenu de mettre en place des divulgations claires et visibles concernant tous les termes importants de Prime lors du processus d'inscription, y compris le coût, les dates de facturation, le renouvellement automatique et les procédures d'annulation. De plus, la société doit fournir un moyen simple pour les consommateurs d'annuler Prime en utilisant la même méthode qu'ils ont utilisée pour s'inscrire.

En réponse, Amazon a déclaré : « Nous travaillons extrêmement dur pour rendre clair et simple pour les clients à la fois l'inscription et l'annulation de leur adhésion Prime, et pour offrir une valeur substantielle à nos nombreux millions de membres Prime fidèles à travers le monde. »

Ce règlement est l'un des plus importants de l'histoire de la FTC, après un règlement de 5 milliards de dollars avec Facebook (aujourd'hui Meta) en 2019 pour des violations de la vie privée.

Source

TechCrunch

Premièrement rapporté ici

Le programme Prime d'Amazon fait face à un procès de la FTC pour pratiques trompeuses présumées

21 septembre 2025 • The Verge

Vérification des faits

Vérifiez les faits de l'article en utilisant des sources et des bases de données externes.

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Confirmed

Amazon has agreed to pay $2.5 billion to settle allegations by the Federal Trade Commission (FTC) that the company enrolled consumers in its Prime subscription service without their consent and made it challenging for them to cancel.

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Confirmed

The settlement includes a $1 billion civil penalty and $1.5 billion in refunds to approximately 35 million affected consumers.

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Confirmed

The FTC's lawsuit, filed in June 2023, accused Amazon of using deceptive user interfaces to lead consumers into enrolling in Prime unknowingly and creating a complex cancellation process to deter them from ending their subscriptions.

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Confirmed

FTC Chairman Andrew N. Ferguson stated, 'The evidence showed that Amazon used sophisticated subscription traps designed to manipulate consumers into enrolling in Prime, and then made it exceedingly hard for consumers to end their subscription.'

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Confirmed

As part of the settlement, Amazon is required to implement clear and conspicuous disclosures about all material terms of Prime during the enrollment process, including the cost, billing dates, auto-renewal, and cancellation procedures.

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Confirmed

Additionally, the company must provide an easy way for consumers to cancel Prime using the same method they used to sign up.

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Confirmed

In response, Amazon stated, 'We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world.'

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Confirmed

Amazon règle les allégations de la FTC concernant les pratiques d'inscription à Prime pour 2,5 milliards de dollars

Source

Premièrement rapporté ici

Le programme Prime d'Amazon fait face à un procès de la FTC pour pratiques trompeuses présumées

Vérification des faits

Amazon has agreed to pay $2.5 billion to settle allegations by the Federal Trade Commission (FTC) that the company enrolled consumers in its Prime subscription service without their consent and made it challenging for them to cancel.

The settlement includes a $1 billion civil penalty and $1.5 billion in refunds to approximately 35 million affected consumers.

The FTC's lawsuit, filed in June 2023, accused Amazon of using deceptive user interfaces to lead consumers into enrolling in Prime unknowingly and creating a complex cancellation process to deter them from ending their subscriptions.

FTC Chairman Andrew N. Ferguson stated, 'The evidence showed that Amazon used sophisticated subscription traps designed to manipulate consumers into enrolling in Prime, and then made it exceedingly hard for consumers to end their subscription.'

As part of the settlement, Amazon is required to implement clear and conspicuous disclosures about all material terms of Prime during the enrollment process, including the cost, billing dates, auto-renewal, and cancellation procedures.

Additionally, the company must provide an easy way for consumers to cancel Prime using the same method they used to sign up.

In response, Amazon stated, 'We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world.'

This settlement is one of the largest in the FTC's history, following a $5 billion settlement with Facebook (now Meta) in 2019 for privacy violations.

Continuez à lire — gratuitement

Continuez à lire — gratuitement

Source

Premièrement rapporté ici

Le programme Prime d'Amazon fait face à un procès de la FTC pour pratiques trompeuses présumées

Vérification des faits

Amazon has agreed to pay $2.5 billion to settle allegations by the Federal Trade Commission (FTC) that the company enrolled consumers in its Prime subscription service without their consent and made it challenging for them to cancel.

The settlement includes a $1 billion civil penalty and $1.5 billion in refunds to approximately 35 million affected consumers.

The FTC's lawsuit, filed in June 2023, accused Amazon of using deceptive user interfaces to lead consumers into enrolling in Prime unknowingly and creating a complex cancellation process to deter them from ending their subscriptions.

FTC Chairman Andrew N. Ferguson stated, 'The evidence showed that Amazon used sophisticated subscription traps designed to manipulate consumers into enrolling in Prime, and then made it exceedingly hard for consumers to end their subscription.'

As part of the settlement, Amazon is required to implement clear and conspicuous disclosures about all material terms of Prime during the enrollment process, including the cost, billing dates, auto-renewal, and cancellation procedures.

Additionally, the company must provide an easy way for consumers to cancel Prime using the same method they used to sign up.

In response, Amazon stated, 'We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world.'

This settlement is one of the largest in the FTC's history, following a $5 billion settlement with Facebook (now Meta) in 2019 for privacy violations.

Continuez à lire — gratuitement

Continuez à lire — gratuitement

Raisons de manipulation

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Orientation politique

Crédibilité