Verizon Offers $20 Credit to Customers After Service Outage

Verizon is offering a $20 account credit to customers impacted by a significant service outage that occurred on January 14, 2026. The disruption, which lasted approximately 10 hours, affected voice and data services across various regions, including the Northeast, Southern California, Texas, and parts of the Midwest.

To redeem the credit, customers should log into the MyVerizon app. Verizon has stated that affected users will receive a text message when the credit becomes available. Business customers will be contacted directly regarding their credits.

Verizon acknowledged the inconvenience caused by the outage, stating, "We did not meet the standard of excellence our customers expect and that we expect of ourselves. To help provide some relief to those affected, we are giving customers a $20 account credit."

The company has not disclosed the specific cause of the outage but confirmed that it was not the result of a cyberattack.

Customers experiencing ongoing issues are advised to restart their devices to reconnect to the network.