仅事实
AWS故障扰乱全球主要在线服务
摘要
2025年10月20日，亚马逊网络服务（AWS）发生重大故障，导致包括Snapchat、Fortnite和Coinbase在内的众多在线平台广泛中断。
2025年10月20日，亚马逊网络服务（AWS）发生重大故障，导致众多在线平台广泛中断。此次事件始于美国东部时间凌晨3:11左右，主要影响美国东部1区（US-EAST-1），故障原因归结于AWS域名系统（DNS）出现问题。
此次故障影响了多种服务，包括社交媒体平台Snapchat和Signal，游戏应用Fortnite和Roblox，金融服务如Coinbase和Robinhood，甚至亚马逊自家的Alexa和Prime Video服务。在英国，劳埃德银行、苏格兰银行以及政府的税务海关总署（HMRC）网站也遭遇了服务中断。
AWS报告称，多个服务出现错误率和延迟增加，并表示正在努力恢复功能。到美国东部时间大约上午6:30，AWS宣布已完全解决了底层的DNS问题，大部分服务运营恢复正常。然而，由于系统处理积压请求，一些请求仍被限制。
此次事件凸显了全球对主要云服务提供商如AWS的依赖。英国计算机学会（BCS）成员帕特里克·伯吉斯指出，尽管此类故障影响重大，但通常会在数小时内解决，且此次事件没有迹象表明是网络攻击所致。
来源
CNBC事实核查
使用外部来源和数据库核实文章的事实。
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On October 20, 2025, Amazon Web Services (AWS) experienced a major outage, leading to widespread disruptions across numerous online platforms.
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The incident began around 3:11 a.m. ET, primarily affecting the US-EAST-1 region, and was attributed to issues within AWS's Domain Name System (DNS).
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The outage impacted a diverse array of services, including social media platforms like Snapchat and Signal, gaming applications such as Fortnite and Roblox, financial services including Coinbase and Robinhood, and even Amazon's own services like Alexa and Prime Video.
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In the United Kingdom, institutions like Lloyds Bank, Bank of Scotland, and the government's HM Revenue and Customs (HMRC) website also faced disruptions.
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AWS reported increased error rates and latencies affecting multiple services and stated that efforts were underway to restore functionality.
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By approximately 6:30 a.m. ET, AWS announced that the underlying DNS issue had been fully mitigated, with most service operations returning to normal.
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However, some requests continued to be throttled as systems worked through backlogs.
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