Around 30% of early iPhone Duo buyers returned device within refund period
9to5Mac reported that about one-third of customers who received the iPhone Duo early returned the device within Apple’s 14-day refund window, pointing to the loss of Touch ID and the phone’s large screen as primary reasons. Earlier reports indicated that some owners had already sent the foldable back within two weeks of launch, citing a heavy form factor, early-generation hinge problems and the inconvenience of a combined phone-tablet design. Apple had begun emailing a questionnaire to recent purchasers to collect feedback on size, the visible crease and the under-display camera, while reviewers praised the hardware and display but criticized the high price and several design compromises, according to CTech.
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![If you bought an iPhone Duo, have you kept or returned it? [Poll]](https://9to5mac.com/wp-content/uploads/sites/6/2026/10/iphone-duo-one-handed-front-display.jpg?quality=82&strip=all&resize=1200,628)
