Verizon Addresses Nationwide Service Outage Affecting Thousands
Verizon is working to resolve a nationwide service outage that began on January 14, 2026, affecting thousands of customers across major U.S. cities.
Verizon is actively working to restore wireless voice and data services following a nationwide outage that began on January 14, 2026. The disruption affected thousands of customers across major U.S. cities, including New York, Chicago, Los Angeles, and Washington, D.C.
Reports of service issues started around noon Eastern Time, with Downdetector logging over 170,000 outage reports at the peak. Many users reported their devices displaying "SOS" in the status bar, indicating a lack of network connection.
Verizon acknowledged the issue, stating, "We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience."
The cause of the outage remains under investigation, and Verizon has not provided a timeline for full service restoration. Customers are advised to monitor official Verizon channels for updates.
Source
The New York TimesFact-checking
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