Massachusetts AG urges Ticketmaster to refund Ed Sheeran concert tickets after lineup changes
Attorney General Andrea Campbell demanded Ticketmaster provide refunds to more than 200 ticket holders who want to cancel their Ed Sheeran shows at Gillette Stadium following the removal of opening acts.
Ticketmaster will process refunds for Ed Sheeran concerts at Gillette Stadium after the Massachusetts Attorney General intervened following complaints from over 190 consumers. The refunds are available to anyone who no longer wishes to attend the Friday and Saturday shows, provided the request is submitted at least 24 hours before the 8 p.m. start time.
"After hearing from nearly 200 consumers who were struggling to obtain refunds from Ticketmaster for Ed Sheeran’s shows at Gillette Stadium this weekend, my office jumped into action to demand that consumers be provided a clear path to get their money back if they no longer want to attend due to significant changes to the lineup," Attorney General Andrea Campbell said.
The lineup changes occurred after venue owner Robert Kraft and other venue operators removed rapper Macklemore from the tour because of his pro-Palestinian statements, prompting other opening acts to withdraw in solidarity. Campbell’s office sent a demand letter to Ticketmaster, arguing that the simultaneous removal of most opening performers constitutes a “dramatic change in the service” that makes the company's standard no-refund policy unfair under the Massachusetts Consumer Protection Act.
Ticketmaster confirmed it will make an exception to its policy for these shows. Refund requests can be made by calling the company’s customer service line at 1-800-653-8000 or through the contact options listed on its website.