Massachusetts AG orders Ticketmaster refunds for Ed Sheeran Gillette Stadium shows after lineup changes
The Massachusetts attorney general intervened to require Ticketmaster to offer refunds to fans of Ed Sheeran's Gillette Stadium concerts after most opening acts were removed.
Fans who purchased tickets for Ed Sheeran's concerts at Gillette Stadium can obtain refunds following action by the Massachusetts attorney general. Attorney General Andrea Campbell said nearly 200 consumers reported difficulty securing refunds after the tour’s opening acts, including Macklemore, were dropped, shortening the shows.
"After hearing from nearly 200 consumers who were struggling to obtain refunds from Ticketmaster for Ed Sheeran's shows at Gillette Stadium this weekend, my office jumped into action to demand that consumers be provided a clear path to get their money back if they no longer want to attend due to significant changes to the lineup," Campbell said in a statement.
Campbell sent a letter to Ticketmaster demanding an exception to its standard policy, which normally permits artists to alter or cancel opening acts without refund obligations. The letter cited the Massachusetts Consumer Protection Act, arguing that the simultaneous removal of almost all supporting performers constituted an unfair change in service.
Ticketmaster instructed customers to request refunds by calling its customer service line at 1-800-653-8000 or through its website, with requests required at least 24 hours before the event. Current resale prices for floor seats have dropped to under $150, according to Ticketmaster data.