Apple Issues Service Memo for iPhone Duo Display Cracks

Apple has distributed an internal memo to its retail locations and authorized service providers detailing procedures for diagnosing and repairing an inner display cracking issue on the iPhone Duo. The guidance instructs technicians to inspect reported devices and to repair or replace them according to standard Apple repair policies.

The company said the problem affects a limited number of iPhone Duo units and that most devices are not impacted. Apple added that affected units tend to show the defect shortly after initial use. There is no formal recall, and Apple has not launched a public-facing repair program for the issue.

Apple’s statement to the media noted, "We are aware of an issue impacting the inner display on a small number of iPhone Duo units," and advised customers experiencing the problem to contact AppleCare for a replacement.

Early adopters reported that the inner display developed cracks, producing lines across the screen. A teardown by iFixit suggested the problem may be linked to a hinge defect, though Apple has not confirmed the root cause.