Économie

25 septembre 2025

Résumé

Amazon a accepté un règlement de 2,5 milliards de dollars avec la Federal Trade Commission concernant des allégations de pratiques trompeuses liées à l'inscription à Prime.

Amazon a accepté un règlement de 2,5 milliards de dollars avec la Federal Trade Commission (FTC) concernant des allégations selon lesquelles la société aurait inscrit des consommateurs à son service d'abonnement Prime sans leur consentement et aurait rendu difficile leur annulation. Le règlement comprend une amende civile d'un milliard de dollars et 1,5 milliard de dollars alloués aux remboursements des consommateurs.

La plainte de la FTC accusait Amazon d'utiliser des « conceptions d'interface utilisateur manipulatrices, coercitives ou trompeuses connues sous le nom de 'dark patterns' » pour inciter les consommateurs à s'inscrire à des abonnements Prime à renouvellement automatique. De plus, l'agence alléguait que le processus d'annulation d'Amazon était intentionnellement complexe, obligeant les clients à suivre plusieurs étapes pour résilier leur abonnement. En interne, Amazon appelait ce processus « Iliad », en référence à la longue guerre de Troie décrite dans le poème épique d'Homère.

Dans le cadre du règlement, Amazon est tenu de mettre en œuvre plusieurs changements dans ses processus d'inscription et d'annulation de Prime. Ceux-ci incluent la fourniture d'un bouton clair et visible permettant aux clients de refuser Prime, l'offre de divulgations transparentes sur tous les termes importants de Prime lors de l'inscription, ainsi que la création d'une méthode simple pour que les consommateurs puissent annuler Prime en utilisant la même méthode que celle employée pour s'inscrire.

Amazon n'a admis aucune faute dans ce règlement. Un porte-parole de l'entreprise a déclaré : « Amazon et nos dirigeants ont toujours respecté la loi et ce règlement nous permet d'aller de l'avant et de nous concentrer sur l'innovation pour nos clients. »

L'action de la FTC s'inscrit dans un effort plus large visant à lutter contre les pratiques trompeuses en ligne et à protéger les consommateurs contre les services d'abonnement mensongers.

Source

AP News

Premièrement rapporté ici

Le programme Prime d'Amazon fait face à un procès de la FTC pour pratiques trompeuses présumées

21 septembre 2025 • The Verge

Vérification des faits

Vérifiez les faits de l'article en utilisant des sources et des bases de données externes.

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Confirmed

Amazon has agreed to a $2.5 billion settlement with the Federal Trade Commission (FTC) over allegations that the company enrolled consumers into its Prime subscription service without their consent and made it challenging for them to cancel.

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Confirmed

The settlement includes a $1 billion civil penalty and $1.5 billion allocated for consumer refunds.

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Confirmed

The FTC's complaint accused Amazon of using 'manipulative, coercive or deceptive user-interface designs known as 'dark patterns'' to trick consumers into enrolling in automatically renewing Prime subscriptions.

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Confirmed

Additionally, the agency alleged that Amazon's cancellation process was intentionally complex, requiring customers to navigate multiple steps to terminate their subscriptions.

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Confirmed

Internally, Amazon referred to this process as 'Iliad,' a reference to the lengthy Trojan War depicted in Homer's epic poem.

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Confirmed

As part of the settlement, Amazon is required to implement several changes to its Prime enrollment and cancellation processes.

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Confirmed

These include providing a clear and conspicuous button for customers to decline Prime, offering transparent disclosures about all material terms of Prime during the enrollment process, and creating an easy method for consumers to cancel Prime using the same method they used to sign up.

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Confirmed

Amazon règle les allégations de la FTC concernant l'inscription à Prime pour 2,5 milliards de dollars

Source

Premièrement rapporté ici

Le programme Prime d'Amazon fait face à un procès de la FTC pour pratiques trompeuses présumées

Vérification des faits

Amazon has agreed to a $2.5 billion settlement with the Federal Trade Commission (FTC) over allegations that the company enrolled consumers into its Prime subscription service without their consent and made it challenging for them to cancel.

The settlement includes a $1 billion civil penalty and $1.5 billion allocated for consumer refunds.

The FTC's complaint accused Amazon of using 'manipulative, coercive or deceptive user-interface designs known as 'dark patterns'' to trick consumers into enrolling in automatically renewing Prime subscriptions.

Additionally, the agency alleged that Amazon's cancellation process was intentionally complex, requiring customers to navigate multiple steps to terminate their subscriptions.

Internally, Amazon referred to this process as 'Iliad,' a reference to the lengthy Trojan War depicted in Homer's epic poem.

As part of the settlement, Amazon is required to implement several changes to its Prime enrollment and cancellation processes.

These include providing a clear and conspicuous button for customers to decline Prime, offering transparent disclosures about all material terms of Prime during the enrollment process, and creating an easy method for consumers to cancel Prime using the same method they used to sign up.

Amazon did not admit to any wrongdoing in the settlement.

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Source

Premièrement rapporté ici

Le programme Prime d'Amazon fait face à un procès de la FTC pour pratiques trompeuses présumées

Vérification des faits

Amazon has agreed to a $2.5 billion settlement with the Federal Trade Commission (FTC) over allegations that the company enrolled consumers into its Prime subscription service without their consent and made it challenging for them to cancel.

The settlement includes a $1 billion civil penalty and $1.5 billion allocated for consumer refunds.

The FTC's complaint accused Amazon of using 'manipulative, coercive or deceptive user-interface designs known as 'dark patterns'' to trick consumers into enrolling in automatically renewing Prime subscriptions.

Additionally, the agency alleged that Amazon's cancellation process was intentionally complex, requiring customers to navigate multiple steps to terminate their subscriptions.

Internally, Amazon referred to this process as 'Iliad,' a reference to the lengthy Trojan War depicted in Homer's epic poem.

As part of the settlement, Amazon is required to implement several changes to its Prime enrollment and cancellation processes.

These include providing a clear and conspicuous button for customers to decline Prime, offering transparent disclosures about all material terms of Prime during the enrollment process, and creating an easy method for consumers to cancel Prime using the same method they used to sign up.

Amazon did not admit to any wrongdoing in the settlement.

Continuez à lire — gratuitement

Continuez à lire — gratuitement

Raisons de manipulation

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Orientation politique

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