Around 30% of early iPhone Duo buyers returned the device within the refund window
A poll of 9to5Mac readers who received the iPhone Duo early shows that roughly one-third returned the phone within Apple’s 14-day refund period, citing issues such as the loss of Touch ID and screen size.
A poll of 9to5Mac readers who received the iPhone Duo in its first delivery days indicates that about 30% of respondents returned the device for a refund within Apple’s 14-day “no questions asked” period. The poll gathered close to 6,000 votes.
The respondents cited several reasons for the returns, including the removal of Touch ID, dissatisfaction with the camera setup, the small outer screen, and concerns about the device’s hinge durability. One participant described a hinge failure after exposure to sand during a desert camping trip, noting that the inner display continued to work but the phone would no longer open fully.
Commentary in the article suggests that the high price and the iPhone Duo’s experimental nature may have contributed to the return rate, but the author does not view the figure as a major concern for Apple, especially given ongoing delivery delays.
"Returned it – I can’t go back to Touch ID." "Returned it. Cameras are key for me." "I want to like it, but I just can’t get there. It’s awkward, and the outside screen is way too small." "Returned it. Not for me. I do not want to open the phone every time I want a larger screen and Apple made the outer display much less usable than it should be with that silly permanent dock. I also use my phones left-handed." "During a vacation in Morocco, we spent a night camping in the Sahara Desert… sand got into the hinge and the phone would no longer open all the way."