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Microsoft 365 investigates outage affecting Outlook users in the Americas
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Microsoft confirmed it is looking into reports of widespread access problems with Outlook mailboxes across multiple connection methods.
Microsoft 365 said it had received numerous reports of users being unable to access Exchange Online mailboxes through various connection methods in the Americas. The company confirmed the issue shortly before noon on Thursday and said it was investigating the cause, but did not provide further details. Monitoring service DownDetector recorded a sharp increase in error reports around 11:58 a.m., with more than 22,000 incidents logged and hotspots including Chicago, Seattle and New York. The situation remains under investigation.