Amazon to Issue Additional Refunds Up to $200 to Eligible Prime Members

The Federal Trade Commission said Amazon will increase refunds for some Prime members under an expanded version of its 2025 settlement. The retailer has already paid more than $845 million to eligible customers and will continue automatic payments until April 2027. Under the original terms, refunds were capped at $51; the revised order allows a total of up to $200, meaning customers who previously received $51 could receive an additional $149.

The FTC’s lawsuit alleges that Amazon enrolled tens of millions of users in Prime without clear consent and made cancellation difficult. The settlement includes $1.5 billion in customer refunds and a $1 billion civil penalty.

To qualify, a consumer must be a U.S. Prime subscriber who signed up through a “challenged enrollment flow” or attempted to cancel online between June 23 2019 and June 23 2025, and who used no more than 20 Prime benefits in any 12-month period after enrollment. The agency defines challenged enrollment flows as the universal Prime decision page, shipping selection page, single-page checkout, or Prime Video enrollment flow.

Eligible customers will receive refunds automatically via check or electronic payment methods such as PayPal or Venmo; no action is required. Payments will be issued through April 2027 and must be claimed within 60 days of issuance.