SATS redeploys staff to cover baggage handling as MOM probes contractor firms
SATS has reassigned employees and invited volunteers for temporary baggage-handling duties after the Ministry of Manpower began investigations into 45 firms linked to its contractors.
SATS, a major ground-handling operator at Singapore's Changi Airport, has reassigned staff and sought volunteers to perform baggage-handling tasks following a Ministry of Manpower (MOM) investigation into 45 firms associated with its contractors and subcontractors. The probe, announced on Nov 2, identified around 270 workers whose deployment may have breached work-pass regulations.
The company sent an email to employees on Nov 3, thanking them for recent operational support and encouraging volunteers, especially for shifts over the Deepavali long weekend. Employees from non-operational departments were also invited, with volunteers receiving transport allowances, time-off in lieu and NTUC vouchers worth $15 for 2.5-hour duty blocks.
In a media statement, SATS said it has strengthened internal verification processes to ensure contractor workers are deployed in line with work-pass requirements and is addressing compliance issues according to MOM guidelines. The firm added that inviting staff to assist during peak periods, such as year-end and festive travel spikes, is a regular practice that provides frontline experience while maintaining safety and service standards.
MOM’s investigations remain ongoing.