Microsoft restores most Singapore services after 24-hour outage
Microsoft confirmed that Outlook and other services for Singapore government agencies, banks and schools were fully restored after a global outage that lasted more than a day.
Microsoft Outlook services for Singapore's government were fully restored at 11 p.m. on Nov 13, GovTech said in a statement on Nov 14. The agency thanked the public for their patience.
The outage, which began on Nov 12 GMT, affected a range of statutory boards, including the Inland Revenue Authority, Singapore Land Authority, SingHealth and the Police Force, all of which reported that e-mail services were back online by the following morning. The Immigration & Checkpoints Authority also confirmed that its FormSG service had resumed.
Major local banks such as DBS, UOB and Maybank posted updates that their e-mail systems were operational, while the Singapore Institute of Technology and the Singapore University of Social Sciences noted disruptions to their e-mail services.
Microsoft said the incident stemmed from an issue during a network-capacity upgrade and was unrelated to cyber attacks or AI agents. A spokesperson apologized, saying the company takes the trust placed in its services "extremely seriously" and will issue a full post-incident report after its review.
According to Reuters, the outage impacted Exchange Online features, leaving other Microsoft applications functional. Downdetector recorded more than 7.4 million reports worldwide, with peak activity reaching nearly 20 000 reports per minute.